Question: How do I change my NetPlus username? Answer: You must contact NetPlus to change your username. A username has to be between 3 - 8 characters (letters or numbers), must start with a letter, and all letters must be lowercase (little). When you call the office to change the username, you will be asked for a security code. This should be your mother's maiden name, and would have been provided by you when you first signed up with our service. A fee of $5 will be charged to your account each time you change your username. You will find our office hours and phone numbers on the NetPlus Quick Reference page.

Question: How do I change my NetPlus password? Answer: You must contact NetPlus to change your password. A password has to be between 6 - 8 characters (letters or numbers). Letters can be lowercase (little) or uppercase (big). When you call the office to change the password, you will be asked for a security code. This should be your mother's maiden name, and would have been provided by you when you first signed up with our service. You may change your password as often as you like, and it is recommended that you do so on a regular basis for security reasons. You will find our office hours and phone numbers on the NetPlus Quick Reference page.

Question: How do I know what is going on with NetPlus? Answer: Always check the homepage for announcements, new features, and server status. To set your homepage to this, click on this link.

Question: What are your peak usage times? Answer: Our peak usage time is between 6:00pm and 11:00am. This is the time when most of our customers are dialing into our service. You should never get busy signals, however, even during the peak usage times. We have enough lines in all of our dial-up areas to accomodate the customers in that area. When we notice that lines start getting full in an area we order more to meet the needs of our customers. If you are noticing busy signals, especially in the evenings, please give us a call or send us an e-mail. You will find our phone numbers and e-mail address on the NetPlus Quick Reference page.

Question: I am buying a 56K modem. Will it work with NetPlus? Answer: Your new modem should work fine with our service. We are currently supporting the v.90 standard, and have plans of upgrading to the new v.92 standard in the near future. For additional information on 56k v.90 technology, visit the k56 site.

Question: I cannot get my NetPlus software loaded. What are my options? Answer: If you cannot get your software loaded, you may call us for assistance. A technician can help walk you through the settings over the phone without being connected to the Internet. You may also drop off your computer at the NetPlus office, and we will configure the system for you. If you are not a new customer, there may be a fee involved. Please call our office for more details. You will find our office hours and phone numbers on the NetPlus Quick Reference page.

Question: Do you upgrade computers? Answer: Yes, we can do hardware and some software upgrades. For more information, call the NetPlus office and ask for the Repair Department. You will find our office hours and phone numbers on the NetPlus Quick Reference page.

Question: I upgraded my Windows operating system. Do I need new NetPlus software? Answer: If you recently upgraded Windows on your computer, the dial-up network settings for NetPlus should be intact, and the Internet should work fine. If the connection or other settings got deleted while upgrading, you can use the same CD you got from NetPlus upon signup. These work for Windows 95, 98, ME, 2000 Pro, and XP. If you need a new NetPlus CD or need help setting up your computer, please give us a call in the office. You will find our office hours and phone numbers on the NetPlus Quick Reference page.

Question: Are the classifieds free for anyone or just NetPlus customers? Answer: The classifieds are free to NetPlus customers. Others may place ads for a small fee. See our Services page for details. Click here to post an ad, or for more information on what to include with the ad you want to post.

Question: How much is it to place a front page ad on the NetPlus homepage? Answer: The front page ads are $40 per week, with a $25 set up fee. See our Services page for details.

Question: How can I set up my own web page and publish it on the Internet? Answer: Every NetPlus dial-up account comes with 40 MB of web space for customers to set up their own web page. Click here for more information.

Question: Why can't I put things for sale on my personal web page? Answer: Commercial and personal advertisements are reserved for NetPlus commercial accounts. See our services page for more details on commercial accounts. Setting up a commercial account with NetPlus also gets your page listed on our business listing page and a free one-week ad on our homepage as the Featured Link.

Question: Can we run scripts are the server? Answer: All scripts must be approved and installed by NetPlus. We charge an hourly fee to review the scripts, and once approved, we will place them on the server so you may access them. See our services page for details.

Question: I have my files on the server, but they do not work right. What could be wrong? Answer: The most common problem occurs when the main file (the homepage file usually) is named something other than "index.html" (without the quotes). This file is the first page to load when someone visits your web page. If you have named the file something other than this, anyone visiting you site will get a generic file list screen of all the files in your directory. Also, all the files on our UNIX server are case sensitive. Bigdog.html, bigdog.html, and BIGDOG.html are all different files to UNIX. Make sure that you have the spelling of the files perfect, including the correct uppercase (big) and lowercase (little) letters.

Question: How do I transfer large files over the Internet? Answer: You must use the NetPlus FTP server to transfer large files. Click here for instructions on downloading and setting up a free FTP program on your computer.

Question: How do I unzip a file I downloaded? Answer: If you download a file that has been compressed (or "zipped") you must have a desompression program on your computer to "unzip" it. Here at NetPlus we support the popular WinZip program. You can find it in the "Utilities" folder on the NetPlus CD you received from us, or you can also download the newest version from WinZip's webpage. Click on the "Download Evaluation Version" link there and follow the instructions on the next page that appears. If you have a Macintosh computer, you can find Aladdin Expander in the "Helper | Misc. Applications" folder on the NetPlus CD you received from us, or you can download it from Aladdin's web page. Scroll down that page to the Macintosh section, find the StuffIt Expander program listing, and click on the link to download the free version.