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NetPlus Internet Accelerator Download Page
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1. Click Here  and fill out this form for your access code.
   Please allow up to one business day for a response.
   
   ATTENTION! Click HERE if you are running Norton Internet Security, McAfee Firewall, Windows XP Firewall, Zone Alarm, or any other personal firewall on your computer system before downloading and installing the NetPlus Accelerator.
   
   Click here to Download the file. and continue with step two of the installation process.
2. In the dialog box that opens, choose to save the file.
3. Choose your Desktop in the next window so that you can find the file easily once it has been downloaded.
4. Click on the Save button.
5. Click on the Open button when the file finishes downloading.
6. Double-click on the new icon on your Desktop labeled "InternetAccelerator-Win.exe" to open it.
7. If you have Windows XP, click on the Run button in the window that opens.
8. On the agreement page, click on the I Accept button.
   
9. Click on the Next button.
   
10. Enter the access code that was e-mail to you and click on the Next button.
    
11. If you would like to block pop-up ads and banner ads on web pages, leave these two options check marked. To disable either of these options, click on the checkmarks to remove them. Click on the Install button.
    
12. Once your computer is finished installing the accelerator, click on the OK button on the next window to restart your computer.
    

How do I tell my effective download speed while browsing the Internet with the accelerator enabled?
Hold your mouse cursor over the accelerator icon in the bottom right corner of your desktop without clicking on it to see the speed at which you are currently browsing. This speed updates as you change sites on the Internet or download files.
 

How do I disable the Internet accelerator?
To disable the accelerator, right-click on its icon in the bottom right corner of your desktop and choose Disable in the menu that appears. To enable the accelerator again, right-click on the icon again and choose Enable in the menu.

How do I uninstall the accelerator?
Right-click the accelerator icon in the bottom right corner of your desktop and choose Uninstall from the menu and follow the steps in the window that opens to completely remove the accelerator from your computer.

Why can't I browse websites after installing the accelerator?
To see if the Internet accelerator is causing the problem you are having, try disabling it. To do so, right click on the accelerator's icon in the bottom right corner of your desktop and choose Disable in the menu that appears. If this does not fix the problem, try restarting your computer next.

If disabling the accelerator does fix the problem you are having, then try repairing the accelerator next. To do so, right-click on its icon in the bottom right corner of your desktop and choose Repair in the menu that appears. Follow the steps in the window that opens to complete the repair process.

If repairing does not fix the problem check to see if you are running a firewall such as Norton Internet Security, McAfee Firewall, or Zone alarm. If so these programs need to be configure to allow the web accelerator access to the internet. Below of steps to take for the two major firewall programs.

Norton Internet Security
Norton will prompt you to "permit" or "block" the web accelerator file (pxclient.exe). Once you click on "permit" it will continue to work as before. In case "block" was chosen by mistake, please perform the following steps.

•     Double click on the Norton Internet Security icon in the lower right corner (This will be a little blue and green globe). Or go to start, programs, Norton internet security and open from there.
•     Click on personal firewall and then click on "Configure"
•     Click on Programs and look under Manual Programs Control for "Pxclient.exe" in the list and change it from "Block All" to "Permit All" and then click "OK"  Then close all open programs and restart the computer.

McAfee Firewall
McAfee prompts you to "Grant Access" or "block" the web accelerator file (pxclient.exe). Once you click on "Grant Access" it will continue to work as before. In case "block" was chosen by mistake, please perform the following steps.

•     Click on Personal Firewall and then click to view the Internet applications list
•     Next click on the Pxclient.exe file on the list and click "Allow full Access" located on the lower right side and press "OK"
•     Close all open programs and restart the computer

If none of these steps fix the problem, call our office at (800) 240-6171 and ask to speak with a technician.
 

Why can't I find the accelerator anywhere on my computer?
If the accelerator is installed on your computer, it can be found in the Add/Remove Programs control panel. When the accelerator is running, its icon will appear in the bottom right corner of your desktop. If you do not see it there, try restarting your computer to see if the icon reappears. If not, you may need to reinstall the accelerator. To do so follow the uninstall instructions and then reinstall the web accelerator file.

Why can't I uninstall the accelerator from my computer?
If you are having trouble uninstalling the accelerator, you will need to reinstall it first. Click here for step-by-step instructions.

What does it mean when the accelerator reports "Check Later" for the effective speed?
This means that you are either not currently online or the accelerator is not properly installed. If you are online and you see "Check Later" for the effective speed, try rebooting your computer, connect to the internet and then see if it reports a speed. If not you can right click on the accelerator icon and click "Repair" and follow through the prompts. If none of these steps work you can reinstall the accelerator. Click here for step-by-step instructions.

Why is my access code denied even thought I am using the correct one?
If you are using Internet Explorer, your browser's security settings are set too high. Open your Internet Options control panel and click on the Security tab at the top. Make sure Internet is selected and click on the Default Level button. Then, click on the Privacy tab and move the slider to Medium.

What do I do if I get a "Conflict" error message after switching users in Windows XP?
Before you switch users, disable the accelerator and then enable it in the other user account. If you log out of one user account before logging into another, you do not need to disable the accelerator in the first account.

I am having trouble with eBay's website after installing the Internet accelerator?
To fix this problem, right-click on the accelerator's icon in the bottom right corner of your desktop and choose Settings in the menu that appears. Click on the Tools tab at the top of the window that opens and uncheck Maximum Privacy Protection by clicking on it. Then, open your Internet Options control panel and click on the Delete Cookies and Delete Files buttons under the General tab.

What browser settings are modified after installing the Internet accelerator?
Our Internet accelerator will change your proxy settings in Internet Options for your dial-up and LAN connections.

Am I able to use the Internet accelerator on more than one computer?
You may install and use the accelerator on only one computer. As a NetPlus customer you are entitled to one access code which is required to install the program. By accepting the License Agreement when you installed the accelerator, you agreed to this restriction.