How do I login to the Spam
Filter?
-Go to our Homepage and click on Businesses on the Left hand
side. Here you can click on Spam Filter Domain Access.
How do I setup the account/Change
the password?
- You need to put in your email address for the username. Click
on Create new Password. Go check your email. Retrieve the temporary
password. Go back to the Spam Filter Access page. Put your email
address for the username and
the temporary password in and click on Login. Click on Preferences,
then Security. You will need to put in the old password and
then the new one you want. We suggest the same one you dial
up to the Internet with. Type the new
password in the next two boxes and make sure you click on the
Save Changes button. This will automatically log you out of
the Spam filter. Log in using the new password to open your
Quarantine items page again.
How do I manually add email addresses
to my whitelist?
- Once you are logged in, Click on Preferences. Click on "Whitelist/Blacklist".
Fill in individual e-mail addresses you want to receive mail
from in the box under the Whitelist section and click on the
Add button on the right. Make sure you click on the Save Changes
button when you are finished adding addresses to the list.
How do I manually add email addresses
to my blacklist?
- Once you are logged in, Click on Preferences. Click on "Whitelist/Blacklist".
Fill in individual e-mail addresses you DO NOT want to receive
mail from in the box under the Blacklist section and click on
the Add button on the right. Make sure you click on the Save Changes
button when you are finished adding addresses to the list.
How can I deliver an email from
my Quarantined inbox to my Outlook Express without adding it to
my whitelist?
- Put a checkmark beside the email in quarantine and click on
the deliver button at the top.
There is an email in my quarantined
inbox. How do I add this person to my whitelist easily?
- Put a checkmark beside the email in quarantine inbox and click
on the whitelist button at the top. This will add the email address
to the whitelist, deliver the email to your inbox and delete it
from the quarantined inbox.
Everything in my quarantined inbox
is Spam, now what?
- You need to put a checkmark in the box beside Date, this will
checkmark all the emails. Click on the delete button at the top.
This will delete all the emails since they are all Spam.
How often should I check my quarantined
inbox?
- We recommend checking it at least once a week. Unless you are
waiting for an email from someone and you didn't receive it. You
can check this as much or as little as you would like.
How do I turn off the Spam Filter
completely?
- Once you are logged in, click on Preferences, and then click
on "Spam Filter Enable/Disable". Put a dot in "NO"
where it's asking to Enable Spam Scanning. You will now receive
all email including Spam.
Is there a way that the quarantined
items can come to my Regular Inbox with Outlook Express rather
than the Quarantined inbox in Barracuda?
- Once you are logged in, click on Preferences, and then click
on "Quarantine Enable/Disable". Put a dot in "NO"
where it's asking to Enable Quarantine. The quarantined items
will now show up in your Outlook Express with [QUAR] beside the
email.
