Problem: How do I delete my Content Advisor password with Internet Explorer?

Solution: If you have enabled the Content Advisor in Internet Explorer, and have forgotten the password, follow these steps to remove the password file, and disable the Content Advisor.

If you have Windows 95/98/ME:

• Make sure Internet Explorer is not running on your system by closing all instances.
• Click on the Start button in the lower left-hand corner of the screen, and click on Run.
• In the Open: field, type 'regedit' (without the quotes) and click OK and hit the Enter button on the keyboard. The Registry Editor window should open.
• Find HKEY_LOCAL_MACHINE and hit the plus sign (+) on the left side to expand it.
• Next, find SOFTWARE and hit the plus sign (+) on the left side.
• Next, find Microsoft and hit the plus sign (+) on the left side.
• Next, find CurrentVersion and hit the plus sign (+) on the left side.
• Next, find Policies and hit the plus sign (+) on the left side.
• Click on the Ratings directory. On the right side of the screen, click on the key to highlight it and hit the Delete button on your keyboard. When a small window opens asking you to confirm the deletion, click the Yes button.
• Close the Registry Editor window by clicking on the X in the upper right-hand corner.
• Click again on the Start button, and click on Run.
• In the Open: field, type 'command' (without the quotes) and click OK or hit the Enter button on the keyboard. The MS-DOS command line interface should open.
• If it does not open to a C:\ prompt (example - C:\WINDOWS\DESKTOP), type "cd .." (without the quotes) one or more times to get back to the C:\ directory.
• Type "cd \WINDOWS\SYSTEM" (without the quotes). This will take you into the Windows System folder.
• Next, type "DELTREE RATINGS.POL" (without the quotes).
• Type "exit" (without the quotes) to close the MS-DOS window.
• Click on the Start button in the lower left-hand corner of the screen, and click on Shutdown.
• In the Shut Down window that opens, choose Restart and click on the OK button at the bottom. Your computer will reboot. When Windows is finished loading, open Internet Explorer.
• Inside the Internet Explorer program, click on the Tool menu at the top of the screen, and choose Internet Options.
• Inside the Internet Properties control panel, click on the Content tab at the top. Click the Disable button there.
• Hit the OK button at the bottom of the screen to close Internet Properties and save your changes. Your Content Advisor should be disabled, and you should be able to pull up web pages again.

If you are still having problems after trying this, please call the NetPlus office during business hours.