Problem: My computer disconnects as soon as I check my mail. What could be causing this?

Solution: You are probably experiencing this if you are using Outlook Express which has this option set as the default when you first use the program.

• Open the Outlook Express program.
• Inside, click on the Tools menu at the top of the screen and choose Options.
• Then, click on the Dial-Up or Connection tab at the top and make sure "Hang Up After Sending and Receiving" is NOT checked. If it is, uncheck it by clicking on it.
• Hit OK at the bottom of the window to close the Options window and return to the Inbox.

If you are still having problems after trying this, please call the NetPlus office during business hours.