Question: I installed Office 97 and now my e-mail will not work. How do I fix it?
Answer: When Office 97 is installed, its makes Microsoft Outlook the default e-mail program.
You can change this back to Outlook Express using the Internet Options control panel.
- To do so, click on the Start button in the bottom left-hand corner of your screen, go up to Settings there, and click
on Control Panels on the right.
- Inside the Control Panels window that opens,
double-click on Internet Options to open it.
- Inside the Internet Properties window that opens, click on the Programs
tab at the top. You should see a listing for e-mail there. It should say Microsoft Outlook beside it on the right.
- Click in that field, and choose Outlook Express from the list. Make sure that is what is showing in the window,
then click on the OK button at the bottom.
- Close the Control Panels window by clicking on the X in the upper right-hand corner.
- Now, open your e-mail program as you normally would. Outlook Express should open.
If you are still having problems after trying this, please call the NetPlus office during business hours.